Refund policy

Lou, Mae, & Rae OBC have a no return or refund policy, which means ALL SALES ARE FINAL. You can always contact our customer service team for any question at loumaeraeobc@gmail.com regarding damages delivered. Please inspect your order upon reception and contact us immediately (2 to 3 days after receiving your packages) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exception/non-returnable items no items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have any questions or concerns about your specific items. Unfortunately, Lou, Mae, & Rae OBC cannot accept returns on sale items or gift cards.

Lou, Mae & Rae OBC customers services team will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.